We roast and ship your coffee the day after we process your order. Similarly, for all other non-coffee merchandise, we require one day to process and fulfill your order. We ship Monday-Friday, except holidays.
We ship packages via USPS Priority of USPS First Class. All orders placed after 3pm on Thursday Pacific time won’t be processed until Sunday afternoon, for Monday shipping, which affects expedited shipping timeliness for those orders. Four Barrel does not guarantee the arrival time of a package. Once we relinquish our coffee/merchandise to USPS, it is beyond our control. We can, however, help you to track your package and help ensure that you do receive the freshly roasted coffee.
Customers may return mugs, or any other defective non-coffee merchandise for a full refund (minus shipping) or merchandise exchange within 30 days from the shipment date. Returned items must be in their original and undamaged packaging. Just mail them back to us with the original shipping label or receipt and we’ll credit your card within 30 days after receiving your return. If you can, please also send an email to [email protected] letting us know that you are returning your item and whether you want to be refunded (minus shipping) or want a replacement item.
Our coffee beans are not returnable or refundable at any time. If you have any issues with your coffee, or if there are errors in your order, please contact us at [email protected] or 415.252.0800. We will do everything that we can to ensure that you are satisfied, if you know what we mean. We do not ship psychically.